TERMS & CONDITIONS
Welcome to Sushi Kitchen ™ online store. Terms and conditions stated below applies to all visitors and users of sushikitchenvegan.com / sushikitchenpenang.com. You’re bound by these terms and conditions as long as you’re on sushikitchenvegan.com / sushikitchenpenang.com.
The content of terms and conditions may be changed, moved or deleted at any time. Please note that Sushi Kitchen ™ (Sushi Kitchen Group Sdn Bhd – 1313082-k) have the rights to change the contents of the terms and conditions without any prior notice. Any violation of rules and regulations of these terms and conditions, Sushi Kitchen ™ (Sushi Kitchen Group Sdn Bhd) will take immediate actions against the offender(s).
The entire content of the site is protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.
Sushi Kitchen™ has limited delivery areas only. If your address is not found to be in our delivery area, but should be, please contact us. However, whether or not your address is included as part of our delivery areas is subject to Sushi Kitchen™ absolute discretion.
Minimum order for Delivery is RM20 (including service tax).
Operation hours: 10.00am to 2.00pm, 5.00pm to 10.00pm (May vary depending on location).
Limited delivery area only.
Depending on the large of the order, the estimated delivery time is within 2 -3 hours.
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Sushi Kitchen ™(Sushi Kitchen Group Sdn Bhd).
Comments and Feedbacks
All comments and feedbacks to sushikitchenvegan.com / sushikitchenpenang.com will be remained as Sushi Kitchen ™ (Sushi Kitchen Group Sdn Bhd)’s property.
User shall agree that there will be no comment(s) submitted to sushikitchenvegan.com / sushikitchenpenang.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree that there will not be any content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.
Product /Menu Information & Availability
Product images are for illustration purpose only. Actual product may vary.
All Orders are subject to verification, proof of payment, and also stock availability.
It is necessary that the information provided by the user are valid, clear, and complete so the Order could be promptly processed.
An email will be sent with the confirmation of the order.
In case of non-availability of ordered product, the order would not be executed. Same would be informed by the helpline to you. The buyer will opts for cancelling the order or wait until the product is available at the restaurant.
Discounted price for the products detailed on the site may be offered from time to time for ordering (subject to our acceptance) for a limited period as stated.
All the product are for immediate consumption.
Modify / Cancel the Online Order
The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant.
However you can get an update on the status of the order by calling at the helpline.
Return & Refund Policy
There is strictly no refund, change or cancellation once the order has been confirmed or payment has been made. In any cases of refunds returns are at the sole discretion of Sushi Kitchen Group Sdn Bhd, based on the consumer code of rights.
If any refund is required, we will request for your local bank details (Malaysia only) and the refund will be transferred to you within 15 working days.
User shall agree that Sushi Kitchen ™ (Sushi Kitchen Group Sdn Bhd) may send newsletter regarding the latest news/products/promotions etc through email to the user.
The user shall agree to defend, indemnify and hold Sushi Kitchen ™ (Sushi Kitchen ™ Sdn Bhd) harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own risk. Sushi Kitchen ™ (Sushi Kitchen Group Sdn Bhd) will not be related or involved to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.
From time to time, there may be information on sushikitchenvegan.com / sushikitchenpenang.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. Sushi Kitchen ™ (Sushi Kitchen Group Sdn Bhd) reserves the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
This agreement is effective unless and until either by the customer or Sushi Kitchen ™ (Sushi Kitchen Group Sdn Bhd). Customer may terminate this agreement at any time. However, Sushi Kitchen ™ (Sushi Kitchen Group Sdn Bhd) may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
We only collect the information that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer’s personal information during the account registration on our site.
Personal Identification Details
Your personal identification details are used to process your order of the products, customise your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
Our company website do applies appropriate security application in order to prevent the leaking of customers’ personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
Contact Us if you have any questions about these Terms, please contact us! 011-5643-0633 – [email protected]